Trading Terms

Welcome to the Floorwise website. We’re very proud of our flooring products and installation services and want to make your shopping experience as pleasant and rewarding as possible. If you have any questions or concerns about our website or the shopping process please call 0800 20 21 22 or email us here

In using this website, you agree to be bound by our not so stringent terms.

References Used

In these website & trading terms, the expressions 'we', 'us' and 'our' are a reference to Floorwise Limited, trading as Floorwise, owner and operator of the website. 


The displayed prices for our products and services are inclusive of GST levied in New Zealand. Unless otherwise displayed all transactions are processed in NZD.

Shipping & Delivery

Floorwise delivers our beautiful products all over New Zealand. If applicable, exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.

Customer Service

We’re committed to providing a professional yet friendly customer service. Our standard dispatch timeframes are between 1-3 business days. We’ll let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 0800 20 21 22 or email


We hope you are never disappointed with your Floorwise order. If a product purchased from this website is found to be faulty, please get in touch with us and we’ll sort out an exchange or refund for you promptly. Bear in mind that we cannot provide refunds if you simply change your mind or make a wrong decision.

Where goods have been accepted by us, for credit or refund, then they must be returned to this Floorwise store at your expense, in original condition and packaging. The head office ‘returns’ address is Floorwise, 138C Railside Avenue, Henderson, Auckland but we will confirm with you where your order is to be returned to. We strongly recommend that you email any postal receipt to so that we can note the expected return in our ‘returns schedule’.

Copyright & Trademarks

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned by Floorwise. Subject to the conditions prescribed under the copyright laws of New Zealand and similar legislation in your location, you may not adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this website or our products without our written permission.

Payment Methods & Security

Payment methods currently accepted include Credit Cards processed via our online secure gateway.

When purchasing from Floorwise your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

Contacting Us

If you have any questions or comments about Floorwise website’s terms and conditions and/or the way it affects you, please email us here